The primary reason for success of private companies is not just better customer service but also that they practice customer value movement rather than shareholder value movement, viewing customer care as the main objective.
causalpending
Speaker
Rory SutherlandEvidence Quote
“they're effectively uh unwittingly their practitioners in the customer value movement, not the shareholder value movement”
Source
Marketing Expert: The Playbook Behind Every Great Campaign | Rory Sutherland— The Knowledge Project PodcastCreated: 8/10/2026, 11:32:46 PM
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