Good decision-making requires attention to process, not just outcomes: a well-reasoned decision that produces a bad result is still a good decision, while a poorly reasoned decision that lucks out to a good result is still a bad decision, and organizations must reinforce good process to avoid reinforcing bad habits through luck.
normativepending
Speaker
General Stanley McChrystalEvidence Quote
“you can make the best possible decision and bad luck or randomness similarly you can make a stupid decision get a good outcome and convince yourself you're a genius when you're not”
Source
A Masterclass on Leadership | Stanley McChrystal | Knowledge Project 132— The Knowledge Project PodcastCreated: 8/11/2026, 1:19:19 AM
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