Entrepreneurs in the treatment group showed high engagement with the AI advisor over WhatsApp: some explicitly requested more reminder text messages because they forgot the tool was available ('Could you send me more texts cuz I forget to talk to the AI? It gets pushed down on my WhatsApp'), and approximately a dozen users sent 'happy new year' messages to their chatbot at the turn of 2024 ('It has been amazing working with you').

factualpending

Speaker

Rem

Evidence Quote

We had multiple participants say, 'Could you send me more texts cuz I forget to talk to the AI?'... 'It has been amazing working with you.'

Source

The Disruptive Potential of GenAI for Emerging Markets | Rem Koning | Leading with AIHarvard Business School AI Institute
Created: 8/12/2026, 6:32:49 PM

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