Toby gives compliments sparingly and only when someone has clearly exceeded industry expectations and reset what's possible in their domain, treating baseline performance as non-complimentable and exceptional performance as the only worthy of recognition.
factualpending
Speaker
Harley FinkelsteinEvidence Quote
“Doing my job really well is the expectation. Knocking out of the park...that's when he says that was a great job.”
Source
The President of Shopify on AI, Scaling, & High Agency | Harley Finkelstein— The Knowledge Project PodcastCreated: 8/10/2026, 11:20:34 PM
My Notes
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