Anthropic uses a 'research, product, and customer flywheel' to improve capabilities: product features give customers access to model capabilities, customer feedback identifies where things work or fail, and feedback is brought back to research teams to improve models.
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Nick LynnEvidence Quote
“there's a term we use internally quite a lot, the research product and customer flywheel. My belief is that the product features that we build give our customers access to these model capabilities... they let me know where things are working and where they're not. And we bring all of this feedback back to our research teams.”
Created: 8/11/2026, 7:09:15 AM
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