Travel is consistently the first industry to adopt a new technology platform shift (as seen with websites and mobile phones, and now AI), because the purchase decision and intermediate stages are digital and non-physical even though the product is experiential; retail and e-commerce follow closely behind.
factualpending
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Gopi KileEvidence Quote
“The product itself might be physical and experiential, but before you actually buy that plane ticket or the hotel stay... the intermediate stages for a consumer are very easy. It's digital.”
Created: 6/18/2026, 2:18:06 PM
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