Travel is consistently the first industry to adopt a new technology platform shift (as seen with websites and mobile phones, and now AI), because the purchase decision and intermediate stages are digital and non-physical even though the product is experiential; retail and e-commerce follow closely behind.

factualpending

Speaker

Gopi Kile

Evidence Quote

The product itself might be physical and experiential, but before you actually buy that plane ticket or the hotel stay... the intermediate stages for a consumer are very easy. It's digital.

Source

Google's Gopi Kallayil on the AI RevolutionCenter for Strategic & International Studies
Created: 6/18/2026, 2:18:06 PM

My Notes

Loading notes...