causal
Online reviews create feedback constraining bad service
A waiter in a touristy area historically had no incentive to satisfy any individual tourist because the supply of tourists is effectively endless, but online review platforms create a new feedback mechanism that did not exist before and can push such providers to behave better.
causalpending
Speaker
Branko MilanovicEvidence Quote
“there's a feedback now, which might not have existed in the past, and which might push that person to behave a little bit differently.”
Created: 6/13/2026, 12:16:00 AM
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