The speaker's team initially included three different screws in a product package, thinking this would solve installation problems across different wall types, but this solution failed to provide a good customer experience.
factualpending
Evidence Quote
“We came up with three different screws to put in the box. We thought that was going to solve the problem. But it turned out, it didn't.”
Created: 8/12/2026, 6:19:40 PM
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