Value cues—indirect signals we use to assess quality when direct evaluation is difficult—can mislead: airline customers who see dirty bathrooms infer poor plane maintenance, but airlines can manipulate this by investing in clean bathrooms while under-investing in actual engines.
causalpending
Speaker
Dan ArielyEvidence Quote
“someone's not showing you a really clean bathroom to make you think that they've got a great airplane when they're saying I can fool people with a clean bathroom and then really under invest in my airplane”
Source
The Many Ways Our Irrational Minds Sabotage Our Wealth | Dan Ariely, Behavioral Economist— WealthionCreated: 8/12/2026, 6:45:07 PM
My Notes
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