Customer NPS (net promoter score) at Flexport dropped from 70 to 17 during the period of operational chaos and remote-first management (COVID period and Dave Clark tenure), indicating a massive quality and service degradation.
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Ryan PetersonEvidence Quote
“Our net promoter score like was always in the 70s, which is a great good metric for customer satisfaction. And that like collapsed. I forgot how got to like 17 at one point. It was pretty bad.”
Created: 8/10/2026, 11:11:38 PM
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