Shopify has a 'trust battery' metaphor where people with high autonomy have a very high trust battery, while people whose batteries have drained cannot be recharged, signaling they should no longer lead.
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Harley FinkelsteinEvidence Quote
“Those with autonomy have a very high trust battery and those that end up having to lead the company it's because their trust battery is so low that like an old cell phone it just cannot be recharged.”
Source
The President of Shopify on AI, Scaling, & High Agency | Harley Finkelstein— The Knowledge Project PodcastCreated: 8/10/2026, 11:20:34 PM
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