When Mulally clapped in response to the first red item, people initially thought he was making a mistake or that Mark (the person surfacing the problem) would be removed, because the cultural expectation was that problems without solutions lead to punishment
factualpending
Speaker
Alan MulallyEvidence Quote
“they thought that sign I clapped in that the two large doors behind us in the Thunderbird room the world headquarters were going to open up two large human beings were going to come in they're going to extract mark from the meeting”
Source
Principles for Successful Teamwork | Alan Mulally | Knowledge Project Podcast 151— The Knowledge Project PodcastCreated: 8/10/2026, 11:39:28 PM
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