Claims

When you find people with genuine followership skills, they report that followers feel differently around them—feel more engaged, feel differently about themselves, develop loyalty, believe that loyalty is reciprocated, and feel that the leader stands for them—creating a qualitatively different context for engagement.

Motivation and inspiration are distinct concepts: motivation is any action that compels other action; inspiration is lighting the fire—inspiring people to want to do better, achieve, and excel. Most motivational things are not inspirational (e.g., threat of cold shoulder compels compliance but doesn't inspire), but most inspirational things are also motivational.

Some leaders withhold praise because they don't need it personally (intrinsic motivation is strong) or because they have high standards and want to withhold recognition until people achieve excellence; this causes them to have fewer praising opportunities and reduces their skill at praise, which is a behavior that can be learned and practiced.