The training exercise's consequences backfired—after revealing that one worker was unsafe, no one wanted to do further decision-making training because the training was now associated with evaluative consequences, turning a learning tool into a threat.

factualpending

Speaker

Gary Klein

Evidence Quote

nobody wanted to engage with the decision-making exercise. They realized if you don't do well, you could have consequences.

Source

Insights for Making Better Decisions | Gary Klein | Knowledge Project 144The Knowledge Project Podcast
Created: 8/11/2026, 1:47:10 AM

My Notes

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