The response to feedback requires a specific sequence: gratitude, acknowledgment of positive feedback, apology for past failures without excuse, and a clear request for ideas for future improvement—followed by listening without judgment or critique.
normativepending
Speaker
Marshall GoldsmithEvidence Quote
“they go back and talk to everybody and say for example you know thank you so much for participating in this process the first thing i want to say is you know how grateful i am”
Source
Lessons from a Life of Leadership | Marshall Goldsmith | Knowledge Project 142— The Knowledge Project PodcastCreated: 8/11/2026, 1:11:16 AM
My Notes
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