Claims

Organizations can increase insight adoption by creating appeal mechanisms so that if someone believes an idea has been rejected prematurely, they can request re-examination by a different part of the organization, rather than allowing single gatekeepers to kill promising ideas.

Working on wicked problems—problems where goals evolve and become richer as you proceed—requires that leaders capture and track how understanding of goals changes over time, rather than locking into original goal definitions that will almost certainly prove inadequate.