Gloria Mark
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Psychologist studying attention at work
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Claims by Gloria Mark (20 of 34)
The Challenger Launch Decision by Diane Vaughan documents how organizations slowly come to accept non-normal behaviors as normal, which is relevant to understanding how we have normalized constant email checking, phone use during conversations, and other problematic attention behaviors.
Attention has a rhythm and people have different engagement patterns throughout the day: they can be deeply engaged with challenging work or doing 'rote' activities that don't require cognitive effort; people are happiest doing rote activities but can also be engaged with challenging work.
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